Our goal is to make buying online easy, safe, and efficient.
Everything listed on our site is unconditionally guaranteed. If you are not satisfied with your purchase, please notify us within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the item. We cannot reimburse shipping and handling charges, so please be aware that if you are purchasing a product that has “Free Shipping” our actual shipping charges to you will be deducted from your return refund.
If Product Arrives Damaged
Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us.
If Shipped via Truck Freight or White Glove: Even if the package appears only slightly damaged, write “Package Damaged” when you sign for delivery. This is VERY important.
If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.